Shipping & Return Policies

International countries we currently ship to are: United States & Turkey. If your country is not on this list and you would like to place an order, please email us to see if shipment can be arranged. Please note we are unable to ship to the United Kingdom as of January 1, 2021.

Transit time for international shipments is 1-2 weeks on average. Please note we are not responsible for any customs charges that may be incurred. If you have a preference of courier, please  email us prior to placing your order.

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We hope you love your purchase, but we understand that some things just don't work out as planned. Full price items (i.e. items not on sale or purchased using a promo code) may be exchanged or returned for a full refund less any shipping charges. Returns must be delivered to us within 14 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 14th.]. We cannot accept returns made more than 14 days after the original order date.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at info@roumelieorientale.com to request a return authorization. Please include the order number, item(s) you wish to return and reason for return.